Refund policy

We want you to be happy with your purchase! 

If for any reason you aren't 100% satisfied with your experience please contact us.

To be eligible for a refund, your item must be in the same condition that you received it, unworn and in its original packaging.

Customers are responsible for return shipping costs

Returns are only accepted within 30 days of the purchase date.

Custom Engraved Products
Purchased that include a custom engraving are not able to be exchanged and are non-refundable. Because these items include a personalization we are not able to restock or use the inventory once it has been engraved. 

To start a return, please email us at contact@flowxjewelry.com 

Items must be shipped to:

FlowX Jewelry
95 White Bridge Rd.
SUITE 215
Nashville, TN 37205

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. This does not include damage due to buyer misuse. 

Exchanges
If you would like to exchange your purchase for a different item please follow the directions above regarding returns. Once we receive the item you would like to exchange you will receive your new item or can request store credit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Once approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the funds.